Returns

If goods arrive faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

Sadly we cannot take responsibility if your return gets lost on its way to us, or for any import duties and taxes incurred.

We are happy to refund any order if your return meets the below conditions:

Items must be returned within 20 days of purchase.

Items must be unworn with all tags still attached

You will be refunded in your original form of payment
We do not accept exchanges, returns or refunds on sale items

Please understand that we may not be able to exchange or provide credit for any items returned to us damaged or soiled.

If you wish to exchange an item please email us as soon as possible to reserve another item.

Email sales@pania.co.nz for return address.