Returns
Returns
If your item arrives faulty or damaged, we’re so sorry - we’re happy to offer a full refund, exchange, or credit note.
Please note:
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We cannot take responsibility for returns lost in transit.
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Import duties or taxes incurred when returning an item are the customer’s responsibility.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be:
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in the same condition you received it
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unworn or unused
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with all original tags attached
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in its original packaging
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accompanied by a receipt or proof of purchase
We cannot accept returns on:
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sale items
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gift cards
We may be unable to accept items returned damaged, soiled, or without prior approval.
How to Start a Return
Please email info@paniagreenaway.com within 10 days of receiving your item.
We will share the return address and further instructions.to request a return and receive the return address.
If your return is approved, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without requesting a return first will not be accepted.
You can always contact us with return questions at info@paniagreenaway.com